Privacy Policy

Dear Waho users: Please carefully read all the terms of this privacy policy (especially the content shown in bold), confirm that you have fully understood our processing rules for your personal information, and make the choices you think are appropriate. During the reading process, if you have any questions, you can contact our customer service or our dedicated department (email:feedback@Waho.live) for consultation. If you do not agree to any terms in the agreement, you should immediately stop accessing or Use Waho platform.

The operators and service providers of the Waho platform (hereinafter also referred to as "Waho" or "we") attach great importance to the protection of users' personal information and privacy. Waho It is a social product provided by us. When you use our services, we may collect and use your relevant information. Therefore, we have formulated a privacy policy covering how to collect, store, use, share and protect user information , We will explain to you through this "Privacy Policy" how we collect, use and store your personal information when using the services we provide. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information: the principle of consistent power and responsibility, the principle of clear purpose, the principle of choice and consent, the principle of least necessary, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will adopt corresponding security protection measures to protect your personal information in accordance with the mature security standards of the industry.

This "Privacy Policy" is closely related to the Waho service you use. I hope you will read it carefully, and if necessary, make the choices you think are appropriate in accordance with the guidelines of this "Privacy Policy". If you use the services of "Waho", it means that you agree with our content in this policy. Unless otherwise agreed, the terms used in this policy have the same meaning as those in the Waho User Agreement.

According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the consent of your parent or legal guardian before using the services of "Waho". If you are the guardian of a minor, if you have any questions about the personal information of the minor under your guardianship, please contact us through the contact information in Article 11.

1. What personal information do we collect about you

The business functions we provide need to rely on some information to run. If you choose to use this business function, you need to provide us with or allow us to collect the necessary information. During your use of Waho's services, Waho may collect, store and use the following information related to you. If you do not provide relevant information, you may not be able to register as our user or enjoy some of the services we provide, or you may not be able to achieve the intended effects of the relevant services.

In order to provide you with statistic and analyse service,our App has integrated ThinkingEngine SDK,which will collect your device identifiable information (such as IMEI/androidID/IDFA,etc.) and flexible id(OAID). We will not share your personal identifiabl

1.You can choose when you register for the Waho service, "Waho" may collect the information you filled in when you registered your account, such as your nickname, mobile phone number, Facebook and other information. This information is collected to help you complete "Waho" Register to protect the security of your "Waho" account. Your name, mobile phone number and other information belong to the sensitive personal information provided by you, and this information is collected to meet the requirements of the network real-name system of relevant laws and regulations. If you do not provide such information, you may not be able to use our services normally. If you take the initiative to provide your sensitive information, it means that you agree that we will process your personal sensitive information in accordance with the purposes and methods described in this policy. In addition, "Waho" will also collect the information you obtain when using the service, including but not limited to the following information: gender, age, geographic location, photos, etc., in order to allow you to use the "Waho" service functions normally. In addition to personal information, "Waho" will collect some information that has nothing to do with the user, including but not limited to IP address, access time, browser type, etc. This information will be used for platform management, behavior tracking, and to improve the service quality of the platform. It is also the basic information that "Waho" must collect to provide you with services.

2. When you use the "Waho" voice chat function, the text information you upload will be stored on our server for 24 hours. Because storage is necessary to achieve this function. We will store it in an encrypted way, and you can delete this information at any time. Unless you independently choose or comply with relevant laws and regulations, "Waho" will not disclose or use user's original content to third parties, or use it for other channels other than this function.

3. When you use voice and camera functions, we will use your camera and microphone permissions after obtaining your consent to ensure that you can use the corresponding functions and services normally. In addition, you can also turn off related functions at any time. Please note that when you turn on these permissions, you authorize us to collect and use personal information to implement the above functions. If you turn off the permissions, you cancel these authorizations, and we will no longer continue to collect and use your personal information. Information, and cannot provide you with the above-mentioned functions corresponding to these authorizations. Your decision to close the authority will not affect the previous processing of personal information based on your authorization.

4. When you use the "recommendation" function, we will record your geographic location information after obtaining your consent for the purpose of providing you with this service. This information is personally sensitive information. Refusal to provide this information will only make you unable to use the above functions, but will not affect your normal use of other functions of "Waho". In addition, you can also turn off related functions at any time.

5. Without obtaining your address book permission, we will not collect the information in your address book. When you use the address book function, we will irreversibly encrypt your address book information and only collect encrypted information. The above information is personal sensitive information. Refusal to provide this information will only make you unable to use the above functions, but will not affect your normal use of other functions of "Waho".

6. In addition, in accordance with relevant laws, regulations and national standards, in the following situations, we may collect and use your personal information without asking for your authorization and consent:

1) Those directly related to national interests such as national security and national defense security; those directly related to major public interests such as public safety, public health, and public knowledge;

2) Directly related to criminal investigation, prosecution, trial, and execution of judgments;

3) For the purpose of protecting your or other individuals' life, property, reputation and other major legal rights and interests, but it is difficult to obtain the consent of the person;

4) The personal information collected is disclosed to the public by yourself;

5) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

6) Necessary for signing and fulfilling the contract according to your requirements;

7) It is necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;

8) Necessary for the development of legal news reports;

9) When it is necessary to carry out statistical or academic research in public interest, and when it provides the results of academic research or description to the outside, the personal information contained in the results is de-identified;

10) Other circumstances stipulated by laws and regulations.

Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not mentioned in the foregoing description and your information is collected, we will use page prompts, interactive processes, website announcements, etc. Separately explain to you the content, scope and purpose of information collection in order to obtain your consent.

Please note that currently Waho will not actively allow third parties to obtain your personal information. If you need to indirectly obtain your personal information from a third party for business development in the future, we will clearly indicate to you the source, type and scope of use of your personal information before obtaining it. The scope of authorization and consent when the three parties provide personal information, we will obtain your express consent before processing your personal information; in addition, we will strictly abide by the relevant laws and regulations, and require the third party to guarantee their provision The legality of the information.

Article 2. "Waho" Information Storage

2.1 Location of information storage

We will store the collected personal information of users in [Address:Room,1318-1319,Hollywood Plaza,NO.610, Nathan Road,Mong Kok,Kowloon,Hong Kong] in accordance with laws and regulations.

2.2 Duration of information storage

Generally speaking, we only keep your personal information for the time necessary to achieve the purpose, such as:

Mobile number/FACEBOOK account/GOOGLE account: If you need to use the "Waho" service, we need to keep your mobile number to ensure that you use the service normally. When you log out of the "Waho" account, we will delete the corresponding information .

When our products or services cease to operate, we will notify you in the form of push notifications, announcements, etc., and delete your personal information or anonymize them within a reasonable period of time.

2.3 Information Security

In the "Waho" social network, user profiles include user information, and users can select friends and non-friends to view in their personal information. We strive to provide protection for users' information security to prevent information loss, improper use, unauthorized access or disclosure.

How we protect your personal information

(1) We have used safety protection measures that comply with industry standards to protect the personal information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss of data. We will take all reasonable and feasible measures to protect your personal information.

(2) We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the period required to achieve the purpose stated in the policy, unless it is necessary to extend the retention period or is permitted by law.

(3) We will regularly update and disclose the relevant content of the report on security risks, personal information security impact assessment, etc.

(4) The Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.

(5) In the unfortunate event of a personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can independently prevent and Suggestions to reduce risks, remedial measures for you, etc. We will promptly inform you of the relevant situation of the incident by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will adopt a reasonable and effective way to issue an announcement. At the same time, we will proactively report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

2.4 Your rights

In accordance with relevant Chinese laws, regulations, and standards, as well as common practices in other countries and regions, we guarantee that you exercise the following rights with respect to your personal information:

(1) Access your personal information

You have the right to access your personal information, except for exceptions provided by laws and regulations.

If you cannot access the personal information through the above link, you can use our web form to contact at any time, or send an email to [feedback@Waho.live]. We will respond to your access request within 30 days.

As long as we do not need to invest too much, we will provide you with other personal information generated during your use of our products or services.

(2) Correct your personal information

When you find that the personal information we process about you is wrong, you have the right to request us to make corrections. You can apply for correction through the methods listed in "(1) Access to your personal information".

If you are unable to correct the personal information through the above link, you can use our web form to contact at any time, or send an email to [feedback@Waho.live]. We will respond to your correction request within 30 days.

(3) Delete your personal information

In the following situations, you can request us to delete personal information:

1. If our handling of personal information violates laws and regulations;

2. If we collect and use your personal information without your consent;

3. If our handling of personal information violates our agreement with you;

4. If you no longer use our products or services, or you cancel your account;

5. If we no longer provide you with products or services.

If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us and require them to delete them in a timely manner, unless laws and regulations provide otherwise, or these entities obtain your independent authorization. When you delete information from our service, we may not delete the corresponding information in the backup system immediately, but we will delete the information when the backup is updated.

(4) Change the scope of your authorization

Each business function requires some basic personal information to be completed. For the collection and use of additional personal information, you can give or withdraw your authorization and consent at any time. After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.

(5) The personal information subject cancels the account

You can cancel the previously registered account at any time, and you can send a cancellation request to our email [feedback@Waho.live]. After canceling your account, we will stop providing products or services to you, and delete your personal information at your request, unless otherwise provided by laws and regulations.

(6) Constraint information system automatic decision-making

In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legal rights, you have the right to ask us for an explanation, and we will also provide appropriate remedies.

(7) Responding to your above request

To ensure safety, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. We will reply within thirty days. If you are not satisfied, you can also complain through the following channels:[feedback@Waho.live]

For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. For those that are unreasonably repeated, require excessive technical means (for example, the need to develop new systems or fundamentally change current practices), bring risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup disks) Request, we may refuse.

In the following situations, we will not be able to respond to your request:

(1) It is related to the performance of the obligations stipulated by laws and regulations by the personal information controller;

(2) Directly related to national security and national defense security;

(3) It is directly related to public safety, public health, and major public interests;

(4) Directly related to criminal investigation, prosecution, trial, and execution of judgments;

(5) The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abuse of rights;

(6) It is difficult to obtain the consent of the individual in order to protect the life, property and other major legal rights of the personal information subject or other individuals;

(7) Responding to the request of the personal information subject will cause serious damage to the lawful rights and interests of the personal information subject or other individuals or organizations;

(8) Involving commercial secrets.

Article 3. Use of information

3.1. We will use your personal information for the following purposes:

(1) Provide you with personalized services.

(2) Help us design new services and enhance existing service experience.

(3) When we provide services, it is used for identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you.

(4) To send you information about products and services that may be of interest to you; to provide you with more relevant advertisements to replace commonly placed advertisements; to invite you to participate in platform activities and market surveys.

(5) Carry out internal audit, data analysis and research to better improve our products, services and communication with users.

In order to ensure the security of the service and help us better understand the operation of our applications, we may record relevant information, such as the frequency of your use of the application, crash data, overall usage, performance data, and the source of the application. We will not combine the information we store in the analysis software with any personally identifiable information you provide in the application.

If we use your personal information beyond the stated purpose at the time of collection and the scope of direct or reasonable connection, we will notify you again and obtain your express consent before using your personal information.

3.2. Other information usage methods

3.2.1. Sharing

We will not provide your personal information to third parties without your consent or authorization. However, with your confirmation and consent, we can share your personal information in the following situations:

(1) Sharing with consent: After obtaining your explicit consent, we will share your personal information with other parties.

(2) Shared with our affiliated companies: within the scope of the purpose of use stated in this policy, your personal information may be shared with our affiliated companies. As a policy, we will only share necessary information. If the affiliated company wants to change the purpose of processing personal information, it will again seek your authorization and consent.

(3) Sharing with authorized partners: We may share some of your personal information with partners to provide better customer service and user experience. For example, when we send you a gift (if any), we must share your personal information with the logistics service provider in order to arrange the delivery, or arrange for a partner to provide you with services. We will only process your personal information for specific, clear and legal purposes, and will only share information necessary to provide services. At the same time, we will sign a strict confidentiality agreement with them, requiring them to handle personal information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.

(4) Sharing under statutory circumstances: We may share your personal information externally in accordance with laws and regulations, the need for litigation dispute resolution, or the requirements of administrative and judicial organs in accordance with the law.

3.2.2. Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

(1) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

(2) When it involves a merger, acquisition or bankruptcy liquidation, if it involves the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization Re-seek authorization and consent from you.

3.2.3. Public disclosure

We will only publicly disclose your personal information under the following circumstances and under the premise of adopting safety protection measures that comply with laws and industry standards:

(1) Obtain your explicit consent;

(2) Based on laws and regulations, legal procedures, litigation or mandatory requirements of government authorities. However, we guarantee that, on the premise of complying with laws and regulations, when we receive the above-mentioned request for information disclosure, we will require the corresponding legal documents to be issued.

At present, we will not actively share or transfer your personal information to a third party outside of Waho. If there are other sharing or transfer of your personal information or you need us to share or transfer your personal information to a third party outside of Waho , We will directly or confirm that a third party obtains your express consent to the above behavior.

We will not publicly disclose the personal information it collects. If public disclosure is necessary, we will inform you of the purpose of the public disclosure, the type of information disclosed, and the sensitive information that may be involved, and obtain your express consent.

With the continuous development of our business, we may conduct mergers, acquisitions, asset transfers and other transactions. We will inform you of the relevant circumstances and continue to protect or require new controllers to continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this guide.

In addition, in accordance with relevant laws, regulations and national standards, in the following situations, we may share, transfer, and publicly disclose personal information without prior authorization and consent from the personal information subject:

1) Directly related to national security and national defense security;

2) Directly related to public safety, public health, and major public interests;

3) Directly related to criminal investigation, prosecution, trial and execution of judgments;

4) In order to protect the life and property of the personal information subject or other individuals, but it is difficult to obtain the consent of the person;

5) Personal information that the subject of personal information discloses to the public by himself;

6) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

Article 4. Use of Cookies

"Waho" uses cookies to store visitor preferences and record session information. We will not associate the information stored in cookies with any personal data related to the user's identity. You can restrict the reception of some or all cookies by setting the options of your browser. However, you must enable cookies to use most of the services provided by "Waho". Please note that the third-party advertisers on the "Waho" part of the page may enter and set cookies on your local machine. This behavior is subject to the privacy policy of the third party and does not apply to the privacy protection regulations of "Waho".

Article 5. External links

"Waho" contains links to some external platforms. "Waho" is not responsible for the privacy management and behavior of these platforms. When jumping to an external platform, users should read the privacy policy of that platform. The privacy regulations provided here are only used by "Waho" to collect and manage user information.

Article 6. Your rights

As a "Waho" user, during your use of "Waho", you have the right to correct and delete your personal information and cancel your account. In addition, we have also set up complaints and reporting channels, and your comments will be dealt with in a timely manner.

Article 7. Security

The security of "Waho" user information is protected by a password set by the user. "Waho" attaches great importance to protecting the privacy of user information. We take various measures to protect user information in the database. We also have strict restrictions on platform personnel who need to work in the database, such as customer service and technical maintenance. However, we cannot completely guarantee the security of user information. Some irresistible factors, such as illegal intrusion and use, software and hardware crashes, etc., may cause damage to user information to a certain extent.

Article 8. Protection of minors

We attach great importance to the protection of the personal information of minors. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the written consent of your parent or legal guardian before using the Waho service. If you are the guardian of a minor, if you have any questions about the personal information of the minor under your supervision, please contact us through the contact information of this policy.

8.1 How do we handle children's personal information

Our products, websites and services are mainly for adults. Without the consent of their parents or guardians, children should not create their own personal information subject accounts. For the collection of children's personal information with parental consent, we will only use or publicly disclose this information when permitted by law, the parent or guardian's explicit consent, or necessary to protect the child. Although local laws and customs define children differently, we treat anyone under the age of 14 as a child. If we find that we have collected children’s personal information without first obtaining verifiable parental consent, we will try to delete the relevant data as soon as possible.

Article 9. Disclosure of user information

Except for the situations described in this privacy policy, "Waho" will not disclose the user's personally identifiable information to any third party, with the following exceptions:

(1) When laws and regulations require "Waho" to respond to certain law enforcement procedures;

(2) When it is necessary to fulfill the "Waho" terms of service and protect the rights of the platform;

(3) When the safety of users and users needs to be protected. "Waho" reserves the right to transfer user information to the service successor under certain circumstances, such as the acquisition of "Waho" or the transfer of assets.

Article 10. Update of privacy policy

When our privacy policy is updated, we will show you the changed privacy policy in the form of push notifications and pop-up windows on "Waho". Only after you click the consent button in the pop-up window will we follow the updated guidelines to collect, use, and store your personal information.

10.1 How to update this policy

Our personal information protection policy may change. Without your explicit consent, we will not reduce your rights in accordance with this personal information protection policy. We will post any changes to this policy on this page. For major changes, we will also provide more noticeable notifications (including for certain services, we will send notifications by email to explain the specific changes to the personal information protection policy).

10.2 The major changes referred to in this policy include but are not limited to:

(1) Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;

(2) Significant changes have taken place in our ownership structure and organizational structure. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.;

(3) The main objects of personal information sharing, transfer or public disclosure have changed;

(4) Your right to participate in the processing of personal information and how to exercise it has undergone major changes;

(5) When the department responsible for handling personal information security, contact information and complaint channels change;

(6) When the personal information security impact assessment report shows that there is a high risk. We will also archive the old version of this policy for your review.

Article 11. Contact us

If you have questions about privacy protection, policy implementation or platform operation, please send your comments or suggestions to our email [feedback@Waho.live]. We will review the issues involved as soon as possible and respond promptly.

Update date: November 10, 2023